JPN confirms new MyKad eKYC issues, system updates underway
Photo: SoyaCincau
JPN acknowledges eKYC problems with the new MyKad. It is currently engaging with agencies and relevant eKYC providers to tackle issues with the new IC.
From the original report
The National Registration Department ( JPN ) has officially acknowledged that some Malaysians with the new MyKad are having issues completing their electronic Know Your Customer ( eKYC ) verification process.
The acknowledgement comes after it was revealed that the newly redesigned MyKad was being rejected by several eKYC systems for identity verification. This includes Touch ‘n Go eWallet, Ryt Bank, AEON Bank and GXBank. MyDigital ID's online registration process also fails to recognise the new MyKad.
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This is a brief of a report by another newsroom. The excerpt below is from the original.
Read the full report at SoyaCincau
SoyaCincau
Read the full translated article in Japanese →
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About this story
- Source
- SoyaCincau
- Originally published
- Sep 21, 2026
- Updated here
- Sep 21, 2026
- Produced by
- Malaysia Times desk (brief) — reporting by the source
- Corrections
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